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Returns & refunds

Refund policy

Returns

We really hope you love your Lindfield & Co. preserved roses. If you are not entirely happy with an item you have received, please let us know within 24 hours of receiving your arrangement by emailing hello@lindfieldandco.com and will endeavour to fix the problem.  If your order has arrived faulty/damaged due to transportation, you will need to email us a photo of the arrangement or any other damages within 24 hours of receipt in order to be eligible for a replacement/refund. Products should be returned with the original packaging within 14 calendar days of receipt. As soon as we receive your returned goods we will process your request.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund. You must return your damaged/faulty products within this time from the day you received the product. The product(s), including their original packaging, must be returned “as new” and in their original packaging. For all returns and refunds please obtain a proof of postage certificate from your chosen delivery service as we cannot refund products damaged or lost in transit. We will examine the returned product and will notify you via email within a reasonable period of time.

We will usually process any replacement or refund due to you as soon as possible. Unfortunately we cannot cover the cost of return postage.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £99, you should consider using a trackable shipping service or purchasing postage insurance. We don’t guarantee that we will receive your returned item.